Customer Service Systems

In any organization, the field sales force is the most mobile and spread out group of people. With SMS enabled sales force automation, the sales personnel, regardless of the location, can use the mobile phone to:
1. Access information about price, product stock/inventory/availability to help him close the order on the spot with the distributor or customer.
2. Access particular order status information to answer customer queries about the same and thus have a more satisfied customer.
3. Receive scheduled alerts about his sales performance (consolidated or product wise order booking vis-a-vis sales target etc) to help him plan and manage his sales activity accordingly.
4. Access customer/distributor ordering and payment track record to manage a customer better.
5.Receive payment collection due alerts and reminders.
6.Traders can SMS for checking and broadcasting:
7. Product Prices,Price Comparison,Special Schemes and Discounts,Dealer / Retailer Locater Retail Stores can use SMS for:Promotions,Special Scheme for Card Holders,Store Sales

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